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In order to set up a direct debit instruction online, you must be the account holder of a personal bank or building society. If you are not the required signatory on the account then please print off the mandate here and post this to the address on the form.
Instruction to your Bank or Building Society
Please pay GoCardless Ltd Re Symbio Energy Ltd Direct Debits from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee.
I understand that this instruction may remain with GoCardless Ltd Re Symbio Energy Ltd and, if so, details will be passed electronically to my Bank/Building Society.
• This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
• If there are any changes to the amount, date or frequency of your Direct Debit Symbio Energy Ltd will notify you 3 working days in advance of your account being debited or as otherwise agreed. If you request Symbio Energy Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
• If an error is made in the payment of your Direct Debit, by Symbio Energy Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society:
• If you receive a refund you are not entitled to, you must pay it back when Symbio Energy Ltd contacts you.
• You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.